Unleashed Tuning and its proprietor, Torry, are well-known in the car tuning community. This review details a personal experience with Torry and Unleashed Tuning regarding a potential purchase of a power package and intercooler for a MKZ 3.0L. This experience highlights important considerations for anyone considering aftermarket car tuning.
Communication Breakdown with Unleashed Tuning
Initial email exchanges with Torry were prompt and responsive. However, communication abruptly ceased after initial inquiries about tuning and warranty implications. Despite repeated attempts to re-establish contact, no further responses were received from the initial email address.
A subsequent email sent from a different address received an immediate reply from Torry. However, when questioned about the lack of response to previous emails, he again fell silent. This “ghosting” behavior raises concerns about professionalism and customer service.
Concerns Regarding Post-Purchase Support
A key concern stemming from this experience is the lack of assurance regarding post-purchase support. An inquiry about potential support for the power package and tuning received no response. This silence raises doubts about the availability of assistance should issues arise after purchase.
Lack of Transparency and Accessibility
The absence of a publicly listed phone number and physical storefront for Unleashed Tuning further adds to the lack of transparency. Relying solely on email communication, especially when responsiveness is inconsistent, can be problematic for customers requiring timely assistance. Other users in online forums have reported similar experiences with unresponsive communication from Torry.
Conclusion: Proceed with Caution
While many may have positive experiences with Unleashed Tuning, this particular encounter raises significant concerns. The unprofessional communication, lack of post-purchase support assurance, and limited accessibility should be carefully considered before committing to a purchase. This experience underscores the importance of thorough research and clear communication with any tuning provider before making a significant investment. Always remember the principle of “caveat emptor” – let the buyer beware.
